Customer Obsessed Audiolivro Por Eric Berridge capa

Customer Obsessed

A Whole Company Approach to Delivering Exceptional Customer Experiences

Amostra

Experimente por R$ 0,00

R$ 19,90 /mês

Assine - Grátis por 30 dias
R$ 19,90/mês após o teste gratuito de 30 dias. Cancele a qualquer momento.
Curta mais de 100.000 títulos de forma ilimitada.
Ouça quando e onde quiser, mesmo sem conexão
Sem compromisso. Cancele a qualquer momento.

Customer Obsessed

De: Eric Berridge
Narrado por: Tim Andres Pabon
Assine - Grátis por 30 dias

Depois de 30 dias, R$ 19,90/mês. Cancele quando quiser.

Compre agora por R$ 53,99

Compre agora por R$ 53,99

Confirmar a compra
Pagar usando o cartão terminado em
Ao confirmar sua compra, você concorda com as Condições de Uso da Audible e a Política de Privacidade da Amazon. Impostos, quando aplicável. PRECISA SER AJUSTADO
Cancelar

Sobre este áudio

Get ahead of the customer experience curve!

Companies who define success through business outcomes and put customers at the center of their business realize sustainable, continuous growth. Customer experience is a key driver of technical innovation and business success - Customer Obsessed teaches companies how to leverage it across all levels of their organizations to sustain competitive advantage in the digital era.

Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience. It offers more than outward-facing prescriptive actions, providing a whole company approach to redefine what it means to be customer-focused and achieve higher levels of success.

See how some of today's biggest brands translate data into customer moments, design systems to recognize opportunities to interact, and keep everyone on the same page to deliver personalized experiences.

The framework inside gives you all you need to create a customer obsessed culture where you can:

  • Prioritize people over technology to connect with employees, partners, and customers on a more powerful level.
  • Access every critical metric in your business from your phone, from anywhere in the world, through a simple dashboard.
  • Reach into the cloud and see customer sentiment, know how customers found your brand, and predict what will keep them engaged.
  • Lead with transparency to earn respect and support from your team and clarify executive decision making.
  • Create exceptional customer experiences with insights from a CEO who's been on the forefront of the cloud revolution and business transformation for 15 years.

Through practical advice and real-world examples, Customer Obsessed provides a comprehensive road map to help you build a better, more innovative business.

©2016 Eric Berridge (P)2017 Gildan Media LLC
Marketing e Vendas

O que os ouvintes dizem sobre Customer Obsessed

Nota média dos ouvintes. Apenas ouvintes que tiverem escutado o título podem escrever avaliações.

Avaliações - Selecione as abas abaixo para mudar a fonte das avaliações.