How to Manage Difficult People
Proven Strategies for Dealing with Challenging Behaviour at Work
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Narrado por:
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Alan Fairweather
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De:
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Alan Fairweather
Sobre este áudio
Dealing with difficult people—from awkward customers at work to irritating neighbors at home—is a challenge many people face on a day-to-day basis. This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face-to-face.
- Manage problems with colleagues in the workplace, including a manipulative boss.
- Handle difficult day-to-day interactions with any people we come into contact anywhere.
- Identify and manage behaviors that can turn a person into a "problem".
- Improve necessary listening and communication skills.
- Increase self-confidence and develop rapport-building skills.
This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.
©2000, 2014 Alan Fairweather (P)2023 Alan Fairweather