Jumpstart Your Service Revolution
Transform Your Company's DNA and Thrive in an Age of Disruption
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Narrado por:
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Robert Plank
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De:
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Thomas Schlick
Sobre este áudio
Disruption is here—will you thrive or die?
In this age of disruption, companies must change or face extinction. Disruption is transformational, and it requires new ways of thinking and acting—that is, if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive.
Thomas Schlick goes beyond theory to offer a practical seven-step process for taking advantage of the radical changes ahead, transforming your company’s DNA, and emerging as an industry leader. Down to earth, entertaining, and wise, this book offers a road map to help you navigate through the volatile times ahead, stay on course, avoid potholes and sharp curves—and thrive in an age of disruption.
Resumo da Crítica
“Jumpstart Your Service Revolution provides a recipe for transforming your company to thrive in a world rife with disruption. If you are serious about survival, then listen to what Tom has to say!” (Bill Steenburgh, senior vice president, Pitney Bowes Global Services)
“Harvard Business School Professor Clayton Christensen may have written the seminal book on disruption, but Tom’s book explains what a company can actually do to battle such competitive disruption—and thrive!” (Gary Cohen, founder and managing partner, CO2 Partners; author of Just Ask Leadership)
“Service is the competitive advantage in the twenty-first century digital world. Drawing on decades of experience leading service organizations at some of the world’s most successful brands, Tom has created a step-by-step approach to transforming any organization into a service juggernaut. If you want to jump to the head of the class in your industry, read Jumpstart Your Service Revolution!” (John Carroll CEO, The Service Council)