• Episode 191: The Evolution of Customer Experience: Insights from Blake Morgan

  • Oct 2 2024
  • Duração: 43 minutos
  • Podcast

Episode 191: The Evolution of Customer Experience: Insights from Blake Morgan

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  • Sumário

  • Host Melissa Perri sits down with Blake Morgan, in this episode of the Product Thinking Podcast. Blake is a seasoned expert in customer experience, best-selling author, and someone with a career spanning major companies like Coca-Cola and AT&T. They discuss the evolution of customer experience, the key principles of customer-focused leadership, and how to effectively measure success beyond mere metrics. She also shares insights on avoiding common pitfalls, the power of storytelling in advocating for customer-centric practices, and best practices for gathering valuable customer feedback.
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