In this episode, Chris Goede and Perry Holley discuss strategies for leading a remote workforce effectively. They share insightful data from a recent Gallup report, which reveals the engagement levels and overall well-being of remote, hybrid, and on-site employees. Chris and Perry explore the factors that contribute to the mental and emotional challenges faced by remote workers, such as physical distance, excessive autonomy, and technology frustrations. They also provide practical tips for leaders to enhance the experience and engagement of their remote teams, including encouraging frequent and varied communication, exhibiting inclusive leadership behaviors, promoting cross-team collaboration, and supporting work-life balance.

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In this episode, Perry Holley and Chris Goede explore the concept of micromanagement and its potential benefits in leadership. They discuss the importance of leaders ensuring their expectations are clearly communicated and fully understood by their teams to drive the desired outcomes. They also stress the need for leaders to be aware of what's happening in their organizations so they can provide necessary support and course corrections. Additionally, they highlight the significance of building strong relationships with team members, as this fosters trust and allows for more effective micromanagement when needed.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

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In this episode, Chris Goede and Perry Holley discuss the importance of effective feedback for leaders with guest Jeff Hancher. They explore the different types of feedback, such as directive, supportive, and collaborative, and how leaders can determine the best approach for each situation. Jeff shares personal stories that illustrate the power of earning the right to give feedback and the transformative impact it can have on leadership development.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

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In this episode, Perry Holley and Chris Goede welcome guest Jeff Hancher to discuss the importance of giving firm feedback as a leader. Jeff shares his expertise on how leaders can deliver challenging conversations effectively, tying it to the engagement and performance of their teams. He provides a practical framework for earning the right to give tough feedback by setting clear expectations, investing time in people, and ensuring accountability. Jeff also shares a personal story illustrating the transformative power of a leader who cared enough to have a firm conversation with him during a difficult time, which changed the trajectory of his life and career.

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Chris Goede and Perry Holley explore how leaders can effectively handle criticism. They encourage leaders to maintain humility and face criticism directly, being open to feedback while also discerning whether it is constructive or not. They recommend determining if action is required based on the criticism and, if so, taking steps to address the issue and restore relationships with the criticizers. Finally, they advise leaders to reflect on criticism, capture lessons learned and allow it to shape their leadership while not letting it define who they are as a person.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

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In this episode, Chris Goede and Perry Holley explore the concept of delivering appreciated value to customers. They explain the importance of going beyond simply providing value to align that value with the true needs of the customer. They also emphasize the need to exceed client expectations and make the value personally relevant to create an emotional connection and foster loyalty. The episode offers valuable insights for businesses seeking to enhance their value proposition and build stronger customer relationships.

Perry Holley and Chris Goede share a powerful 7-step model for building an extraordinary culture within an organization. They show how leaders must continuously inform their teams about the core values and mission, while also involving them in the experience to boost morale and commitment. They stress the importance of leaders inspiring others by being present, setting an example, and living out the culture they aim to create.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

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In this episode, Chris Goede and Perry Holley explore the concept of delivering "WOW" experiences to customers. They discuss the importance of being distinctive rather than just different from competitors to create unique and memorable moments for clients. The hosts also introduce the idea of identifying "un-WOWs," which are areas where the customer experience falls short and needs improvement. They encourage leaders to actively seek out these "un-WOWs " and take immediate action to address them, fostering a culture of continuous improvement within their organizations.

References:

Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast

Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.