In an age where many businesses use digital marketing techniques, others use old-school tactics such as cold-calling. Cold calling is telemarketing, a direct marketing method involving phoning potential customers they’ve never met or spoken to previously.

Cold-calling isn’t for the thin-skinned, because even if your opening gambit is polite, friendly, professional and concise, you can soon be met with a firm “not interested, thanks”, before the phone gets put down. And cold-calling often requires having to charm your way through a 'gate-keeper' before you get put through to the person you actually need to speak to.

But the fact remains: cold-calling can be an extremely effective way of generating new leads and sales. So, what’s the key to success when you’re cold-calling? How do you make a good first impression and buy yourself a few more valuable seconds? What should you say and how should you say it? Realistically, what should your aims be when you’re cold-calling?

Here to answer these and other key questions is small-business marketing specialist, Tracy Heatley. Based on many years of practical experience, Tracy shares her insight on how to achieve better results when cold-calling potential new customers.

This episode is brought to you thanks to the support of investment platform, Lightyear.

Show notes for the episode can be found on the Start Your Own Business podcast website. Visit Start Up Donut and sign up to the Donut newsletter for more free start-up news, advice and special offers to help you save time and money.

It’s often said that a business’s most valuable asset is its people – and that includes you. Your team’s talent, knowledge, hard work and commitment will be what enables your business to succeed. But to make the most of your team, getting the necessary training is essential. And that’s an ongoing challenge, of course. New talent must also be brought onboard, too, and trained to the necessary standard.

Natalie Cahill, CEO of work-based training provider, Fareport, explains how to use funded training and upskilling to ensure the success of your business now and into the future.

This episode is brought to you thanks to the support of Fareport Training. Fareport is a trusted provider of apprenticeships, skills bootcamps and higher technical qualifications in areas like leadership and management, human resources, digital marketing, data analysis and project management. They make learning flexible, practical, and tailored to real-world needs. Find out how Fareport can help you unlock new opportunities and future proof your business.

Show notes for the episode can be found on the Start Your Own Business podcast website. Visit Start Up Donut and sign up to the Donut newsletter for more free start-up news, advice and special offers to help you save time and money.

If you’ve shopped at John Lewis, Selfridges, Oliver Bonas or a large number of smaller independent retailers in the UK, you may well have seen The Bottled Baking Co products. They’re available in a wide range of mouth watering flavours and varieties. The company sells ready-measured baking mixes that contain all of the dry ingredients you need to bake delicious cookies, cakes, brownies, tray bakes and more, all conveniently within a lovely glass bottle. The Bottled Baking Co has even collaborated with M&S to create bottles containing Percy Pig and Colin the Caterpillar sweets as part of their brownie ingredients.

In this new Start-Up Story, Leeds-based The Bottled Baking Co founder Greg Fraser looks back to the key challenges he overcame before launching his business in 2016, while explaining where his fantastic business idea came from and how he turned it into a successful business. So, what are the key ingredients when you want to start and run a successful and innovative food business?

Show notes for the episode can be found on the Start Your Own Business podcast website. Visit Start Up Donut and sign up to the Donut newsletter for more free start-up news, advice and special offers to help you save time and money.