Títulos em Comportamento Organizacional e no Local de Trabalho

We’re in the middle of the most significant transformation in work in over a century. As leading an organization or team becomes more complex and employee expectations grow, a single factor remains the core driver of fulfilled, high-performing teams—the belief that their work is meaningful. Meaningful Work leverages the science of positive psychology to make the business case for making meaning the cornerstone of leadership. Authors Wes Adams and Tamara Myles, advisors to some of the world’s most admired companies, lay out a practical playbook to help every employee do their best work.

In today's fast-paced business environment, call centers play a crucial role in maintaining a company's reputation and customer satisfaction. As a call center leader, you are the linchpin that ensures these critical interactions are managed effectively and efficiently. Your responsibilities encompass overseeing daily operations, monitoring performance metrics, and, most importantly, coaching and developing your agents to excel in their roles. Coaching is crucial for call center leaders as it directly impacts the performance and satisfaction of their teams.

Error Proofing Humans is the go-to source for all the latest research on human error and its causes. Learn from experts in the field as they discuss the theoretical background of human error and its consequences, as well as practical tools for analysis and prevention. This book covers a wide range of topics, from the most basic concepts of human error analysis to advanced techniques for dealing with complex systems. It is the perfect resource for business owners, safety professionals, and anyone who wants to learn more about the human factors involved in mistakes and accidents.

In Go Together, workplace positivity expert Shola Richards suggests replacing divisiveness and incivility with a commitment to living, working, and leading together to positively change the world. Go Together begins with the story of an impactful keynote speech Richards gave at a conference on workplace civility and a powerful concept: Ubuntu. A transcendent African philosophy, Ubuntu represent the power of human connectedness, compassion, kindness, and togetherness. It was the central theme of his speech on that day, and it also serves as the central theme of this book.

Judith Godrèche, Vanessa Springora ou Camille Kouchner, entre autres, ont contribué à dénoncer l'abus dans les cercles médiatiques. Mais ne nous y trompons pas, les schémas de prédation sont à l'oeuvre dans tous les milieux et tous les domaines, en amour comme en amitié, au travail comme dans la famille : c'est, par exemple, un conjoint difficile, un patron cassant, un parent intransigeant à l'excès... À chaque fois, un mécanisme d'emprise peut être en cause, une relation de domination alimentée par la fascination et par la peur, qui trouble la pensée et détruit l'estime de soi.

In "The Follower Effect," Dr. Tony Bridwell masterfully flips the traditional script on leadership, offering a compelling narrative about the profound impact of followership. The story centers around a high-powered CEO whose cutthroat approach to business has led him to the pinnacle of success yet left him grappling with the void of unfulfilled personal connections and embattled company culture. When faced with an ultimatum, the CEO embarks on an unexpected journey back to the fundamentals of leadership, guided by his former mentor.

Seeking Fairness at Work examines the unwritten rules at work—rules that, when broken, keep employees from doing their best work and companies from reaching their full potential.

With the help of "The Seven Laws of the Mind," you can learn how to overcome negative thought patterns and develop a positive mindset that will help you achieve your goals. You'll discover the power of the Law of Substitution, which allows you to replace negative thoughts with positive ones. You'll also learn about the Law of Relaxation, which can help you reduce stress and anxiety and improve your overall well-being.

There are millions of people who strive to make a difference in workplace diversity and inclusion. And with this practical, leader-friendly framework, Daily Practices of Inclusive Leaders will equip listeners with the actionable tools they've been searching for. Leaders will learn why they are the key to inclusion; insights for the lifelong journey; successful practices they can start today; and more.

This book stitches together a complete design journey from beginning to end, guiding listeners (you) step-by-step in a practical way from the initial spark of an idea all the way to scaling it into a better business. Design a Better Business includes a comprehensive set of tools (over twenty total!) and skills that will help you harness opportunity from uncertainty by building the right team(s) and balancing your point of view against new findings from the outside world.

As companies mature, their underlying growth naturally slows-this is called the 'growth curse'. It's a pervasive problem that plagues companies, CEOs, and board members alike. In order to safeguard a company's future, a strategic form of governance in which the board plays a more active role on behalf of all stakeholders, must be activated.

In this insightful and comprehensive guide, Addy Osmani shares more than a decade of experience working on the Chrome team at Google, uncovering secrets to engineering effectiveness, efficiency, and team success. Engineers and engineering leaders looking to scale their effectiveness and drive transformative results within their teams and organizations will learn the essential principles, tips, and frameworks for building highly effective engineering teams.

生産技術とは、企業の工場や生産現場において生産ラインの設計や管理を行う仕事。自動化が進んでいるとはいえ、製造の過程には人間の手が欠かせず、生産技術は将来に渡ってニーズのある必要性の高い仕事といえる。本書は、生産技術業務や他の工場系の業務（生産管理・品質管理・品質保証など）についてのあるあるを、生産技術職YouTuberである著者がまとめたもの。

Needs Assessment on a Shoestring offers talent development professionals a process for addressing organizational needs and determining whether training is the solution. Needs assessment pros Kelly L. Jones and Jody N. Lumsden apply the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for investigating and uncovering everything you can about the organizational problem you need to solve.

Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin's bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as why trust is vital for innovation; the critical role of failure in devising new ways of leading; and more.

Celebrated workplace thought leader Elizabeth Lotardo delivers an engaging guide to owning and elevating your work experience. With tips, watchouts, and funny stories, Leading Yourself will give you the encouragement and tactics to up-level your career, even if you aren't in your dream job. You'll learn to manage your self-talk, find meaning in the mundane, optimize your time at work, and build relationships with the people who matter.

In today's fast-paced, high-stakes world, unlocking our human potential has never been more critical. "Mindset Zone: Actualize Your Human Potential" by Ana Melikian, Ph.D., offers a transformative exploration into the power of mindsets to shape our lives, work, and the world around us. With compelling insights and actionable strategies, Dr. Melikian guides listeners through the intricacies of what mindsets are, the impact of our beliefs, the power of information-processing styles, and the influence of our worldviews.

What began as a simple promise became an entrepreneurial journey to change an industry. In A Culture of Promise: The True Story of a Small Company’s Quest to Transform the Senior Living Industry, author Fee Stubblefield encapsulates the best insights on how to build an organization from the ground up and the challenges and opportunities the senior living industry as a whole faces. Even if you aren’t in senior living you will want to listen to this book because every family and every sector of the economy and government is touched and impacted by our country’s rapidly aging population.

Teams führen: So wird aus Ihrem Büro-Zoo ein Hochleistungsteam! "Einmal mit Profis arbeiten!" – Ein Satz, der schon vielen Teamleitern durch den Kopf ging. Doch statt von engagierten Kolleginnen und Kollegen sind sie von kleinkarierten Kranichen und stolzen Löwen umgeben. Führungskräfte fühlen sich dann schnell wie Zoo-Direktoren, die Team-Mitglieder dressieren. Dabei ist Härte nicht die Lösung, sondern im Gegenteil: Anpassung! Anpassungsfähigkeit gehört zu den wichtigsten Wettbewerbsfaktoren unserer Zeit. Das zeigen neueste Erkenntnisse führender Wirtschaftspsychologen.

What if you got access to the secret DNA that had a tiny fraction of humanity (0.2%) win 22% of all Nobel prizes and succeed disproportionately in many fields of human endeavor? What if you had a system for meeting any challenge and building success predictably— professionally and personally? Amazingly, such a toolbox has been hiding in plain view for 3,000 years. It’s… the Ten Commandments. But not the dusty Ten Commandments you know.