Resultado de "Jaff" em Todas as categorias

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

The Parallel Society has a singular task—to protect the universe from the troubles caused by other universes intersecting with ours. But recent disruptions to the Society have place Veronica “Roni” Rider in the position of team leader, and they don’t have time for her to get acclimated.

Preventing Domestic Homicides: Lessons Learned from Tragedies focuses on the diverse nature of domestic homicides and what has been learned about the most effective prevention strategies from domestic violence death review committees in Canada, the US, the UK, NZ, and AU. Each chapter focuses on different populations—specifically older women, youth dating relationships, indigenous women, immigrant and refugee populations, rural/remote communities, same-sex relationships, and homicides with police and military.

With a new afterword covering the two decades since its first publication, two of Washington, D.C.'s most respected journalists expose one of America's most tragic ironies: How the nation's capital, often a gleaming symbol of peace and hope, is the setting for vicious contradictions and devastating conflicts over race, class, and power. Jaffe and Sherwood have chillingly chronicled the descent of the District of Columbia.