My guest for Episode #519 of the Lean Blog Interviews Podcast is Jarvis Gray, the Managing Director of The Quality Coaching Co. He offers more than 16 years of strategic planning, quality improvement, and operations leadership experience in the healthcare industry.

Episode page with video, transcript, and more

Through his firm, The Quality Coaching Co., Jarvis and his associates help healthcare organizations foster cultures of system-wide quality improvement by offering customized Lean Six Sigma coaching, training, and certification programs centered on improving the quality of their care delivery services and health outcomes, eliminating waste and achieving cost reductions, and enhancing the patient experience.

He's the host of the Excellence in Healthcare podcast (where I have been a guest). His new book is MASTERING HEALTHCARE EXCELLENCE: A Leader’s Guide to Getting World-Class Results by Aligning People, Priorities, and Processes.

In this episode, we explored how to build a sustainable culture of excellence in healthcare by aligning people, priorities, and processes. We discussed the importance of integrating Lean Six Sigma principles with data-driven decision-making to improve patient outcomes and streamline operations.

Jarvis shared insights on establishing frameworks for healthcare excellence, including data cataloging and dashboarding, to track and leverage key metrics. We also delved into the evolving roles within healthcare quality improvement, the lessons learned from working closely with healthcare professionals, and the unique challenges of managing patient-centered processes. Lastly, we touched on his experience as a business owner, applying continuous improvement to his own consulting practice and the value of disciplined operations in achieving long-term success.

• What’s your origin story with quality, Lean Six Sigma, and healthcare?
• How did Florida Power & Light's quality culture and Deming Award influence your approach?
• What’s changed in the role of “management engineer” in healthcare since you entered the field?
• When did you start the Quality Coaching Company, and what led to that decision?
• What’s the central message or goal of your new book, Mastering Healthcare Excellence?
• How do you use data in healthcare to achieve excellence, and what tools do you recommend?
• What’s the healthcare excellence business model you promote in the book?
• Can safety or quality serve as a competitive advantage in healthcare? Any examples?
• What key lessons have you learned from healthcare professionals as an engineer?
• Do you have an example of aligning people, priorities, and processes effectively in healthcare?
• What improvements have you made in your own business from lessons learned in coaching?
• For consultants and coaches, what small business coaching insights have helped you?

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