"There is a clear difference between those who have their act together those who are just half there, not communicating well and not paying attention."

Key Moments

05:32 Presenting yourself professionally leads to opportunities.

08:32 Body language impacts the perception of professionalism.

10:22 Understand professional etiquette in job interviews.

14:41 Frontline Rules is a course that supports personal and organizational improvement.

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Magical Vacation Planners 407-442-2694

Body Language and Hospitality

First impressions are made within seconds. That is why professionalism, appearance, and a good attitude are crucial in hospitality. They can quickly make or break a customer’s impression of your organization. That is why sometimes it is more important to "hire for the smile and train the skill."

Understanding how non-verbal cues impact hospitality can make a significant difference in how you connect with others and create magical experiences. During this episode I highlight ways to ensure you and your team are presenting yourselves in the best possible light every day. This attitude doesn't just help in your career but builds trust and leaves positive lasting impressions of your organization.

Notable Takeaways:

1. First Impressions Matter: Learn why first impressions are formed within the first 20 seconds and how to ensure you always make a positive impact.
2. Professionalism Counts: Discover the importance of maintaining a professional appearance and the impact it has on your odds of getting hired or promoted.
3. The Power of Body Language: Understand how non-verbal cues like eye contact, posture, and a welcoming demeanor can set you apart.
4. Training for Excellence: Get insights into why it’s crucial to train for skills but hire individuals who naturally exude warmth and positivity.

Whether you're aiming for a promotion or running a small business, confidence and professionalism will set you apart.

At Disney, it was my job as a leader to show how important it is to present ourselves in the best possible light—every day. This attitude doesn't just help in your career but builds trust and leaves positive lasting impressions on those you serve.

Go out and create some magic in you organization by recognizing the impact of your team's body language.

Learn More by Reading "Creating Magic"

"Creating Magic" continues to be a vital resource for aspiring leaders and managers. It's even used as a textbook in colleges across the country! If you haven't yet, grab your copy at CockerellStore.com and start your journey to creating your own magic.

Featured Course: The Frontline Rules

"The Frontline Rules," is a course designed to elevate frontline staff performance. With 50 short, actionable lessons, it's perfect for both individual development and organizational training. It’s time to put on a better show than anyone else around you!

Upcoming Articles in The Main Street Leader

Keep an eye out for the upcoming volume of The Main Street Leader, where I share more about lessons from throughout my career journey. The newsletter offers tips on how to excel in any role, including by simply striving to be better than everyone else.

Vacation Planning

Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694.