"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions."

Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from the competition. Read my blog for more from this episode on how video makes it easier to connect with your customers on a personal level.

Notable Moments

00:37 Addressing Customer Support with Videos

04:57 Effective Communication Through Video

07:14 Using Video for Internal Communication

10:12 Planning for Clear Communication

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

"If you have a dream, it you can't just kind of follow it and expect it to happen. You have to chase it aggressively."

Notable Moments

00:46 Collaboration between creative visionaries and operational experts creates a magical experience.

05:33 Guests seek unique experiences and heartwarming stories.

06:37 Imagineers need curiosity, collaboration, teamwork, and business acumen.

10:38 Imagineering offers diverse creative opportunities across 115 disciplines.

13:18 Unexpected delights and special gestures enhance the experience.

17:43 Embracingo new opportunities as an author and speaker.

www.bobweis.com

Order the book – Dream Chasing

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.

When it comes to running a family business, one of the hardest transitions is passing the torch to the next generation. Many founders wrestle with the reality that their successors might not share the same drive or passion. Ultimately, people are the cornerstone of any business transition. Read the blog to hear how leaders can make the people in a family business feel valued and heard by offering meaningful support and success.

Notable Moments

00:57 The Myth of Third Generation Business Decline

03:30 Inheriting Without Passion's Impacts Company Success

09:08 Generational Trends and Values Evolve

11:04 Prioritize Building Relationships Over Immediate Changes

14:29 Focus on Hiring, Training, and Treating People Right

Resources

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

Travel Guidance

Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.