Resultado de "Solomon" em Todas as categorias

In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.

In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.

Why do as many as 75% of change initiatives fail? We live in an era where constant change is the norm rather than the exception. Given globalization, increased competition, and constant technological turnover, no organization can run in place: change is not optional. However, the sad fact is that the vast majority of change efforts fail. As authors Gregory P. Shea and Cassie A. Solomon argue, they do not fail for a lack of trying or leadership. Chances are you have led or been part of a failed change.

Boldly claiming a space in which people with disabilities can be seen and heard as they are-not as others perceive them - About Us captures the voices of a community that has for too long been stereotyped and misrepresented. Speaking not only to those with disabilities, but also to their families, coworkers, and support networks, the authors in About Us offer intimate stories of how they navigate a world not built for them.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Ari Abrams loves working as a TV meteorologist. But unfortunately, her boss is so busy fighting with her ex—who happens to be the station's news director—that there's always a storm brewing inside the newsroom! After a particularly explosive showdown, Ari and shy sports reporter Russell hatch a plan to get their bosses back together, fast. As they work to help the sparring exes fall back in love, Ari finds herself telling Russell things that she has always kept hidden—and soon realises there's more to her quiet colleague than meets the eye.

Shay Goldstein has worked at her Seattle radio station for nearly a decade. But lately, she's been clashing with her new colleague, Dominic Yun—who's fresh off a journalism course and convinced he knows everything about radio. When the station needs a new concept, Shay proposes The Ex Talk, where two exes give relationship advice live on air. Given they already despise each other, Shay and Dominic are the perfect co-hosts. Their spiky dynamic is an instant hit, and soon The Ex Talk is climbing the charts.

With travel tips and culture in our guidebooks written by a local, it is never too late to visit Liverpool . Greater Than a Tourist--Liverpool, Merseyside, United Kingdom by Solomon Chambers offers the inside scoop on Liverpool--the Pool of Life.

Hugh Quarshie reads the extraordinary autobiography of Solomon Northup. His harrowing true story, first published in 1853, was a key factor in the national debate over slavery prior to the American Civil War, significantly changing public opinion on the topic of abolition. It tells the horrifying tale of Solomon Northup, an educated, free black man living with his wife and children in New York State, whose life takes an appalling turn when he is kidnapped, drugged and sold into slavery.

Being known as The Label Lady and having a business that revolves around organisation, you might think that I have everything all worked out but that hasn't always been the case. I went from working full-time as a nurse, with three young children and suffering from overwhelming anxiety to setting up a business that helps people organise their lives. Organisation has always been something I have used to help bring order and calm to my life, it has soothed my anxiety and helped me to focus on achieving my goals.

Discover Stacey's Tap to Tidy DIY Method—with steps on how to get started. Each chapter takes listeners round a room in Stacey's dream home, and how she transformed each room herself.

The anointing is not a hoax. It is the real power of God. God wants to use you and activate His anointing upon your life so that He can prove His power to this present generation. Many people do not go to church because it is boring. However, when they witness the power of the anointing among believers, they want to experience the power of the anointing.

The Noonday Demon examines depression in personal, cultural, and scientific terms. Drawing on his own struggles with the illness and interviews wit fellow sufferers, doctors and scientists, policymakers and politicians, drug designers and philosophers, Solomon reveals the subtle complexities and sheer agony of the disease.

In Neuamerika leben die Menschen nach dem Gesetz der Natur. Auch Gaia Marinos muss sich diesen Regeln beugen. Versteckt in den Wäldern lebt sie das Leben einer Aussätzigen und hat den anderen doch eines voraus: In einer Welt ohne schriftliche Aufzeichnungen kann sie lesen. Als sie in Gefangenschaft gerät, rettet ihr diese Fähigkeit das Leben. Gaia macht es sich zur Aufgabe, die letzten Bücher der Erde zu finden, doch als diese Mission zu scheitern droht, muss sie sich entscheiden.

La straordinaria storia vera di Solomon Northup. Solomon Northup, un uomo nato libero, fu rapito a Washington nel 1841, e fatto schiavo per dodici, interminabili anni. In queste memorie, pubblicate per la prima volta nel 1853, troviamo tutta la sua storia: mentre si trovava a Washington con due sconosciuti che gli avevano proposto un ingaggio come violinista, venne assalito nel cuore della notte, drogato, legato e trascinato al mercato degli schiavi.